In my classes, we’ve been talking about how some libraries can get a bad reputation. There are some people who will buy materials because they fear a 10 cents a day fine. Others feel that libraries are musty, old book warehouses filled with smelly crazy people. Even the news perpetuates the library’s reputation as a hotbed of porn-watching, masturbating perverts.
Some of these reputations are based on fact. One library’s desperate attempt to get patrons to return their materials resulted in one patron being arrested and taken to jail. Other libraries are crowded with homeless because of cuts to shelter and halfway house programs. One Cleveland reporter took it upon himself to expose people looking at porn in the library. 
However, the thing to remember is that these are not consistent occurrences. Yet, these libraries have trashed reputations. It’s one thing to say, “I don’t give a damn about my reputation,” but in the midst of funding cuts and where libraries are trying to prove their worth to their communities, libraries need to respond. Libraries can’t afford articles called, “You May Not Be Able to Afford Going to the Library.” Did it matter to the investigative reporter that librarians were protecting the first amendment rights of their patrons or that the library has received 5 star honors as one of the best American libraries? Or that the Seattle Library (one of the libraries where people complained about the homeless population) also offers some of the best free programming to its patrons? What about the fact that libraries, already struggling with budgets, lose thousands of dollars every year because

of unreturned materials?
Some libraries are compensating for these issues by doing programs like Food For Fines where patrons can return the materials with canned food for shelters and food pantries.
Others are emphasizing their protection of patrons’ first amendment rights, as well as filters that may be required by federal funding on library computers.
More libraries are emphasizing the right of all patrons, including the homeless and smelly people (I’m talking to you, over-perfumed lady!), to use the library.
However, none of these libraries can do it alone!! Word of mouth is the best way to talk up your library. Post their excellent services on your blogs and on Twitter!
Can you suggest any other ways of improving a library reputation?